A case study on project deadlines, the Indian yes and high-context versus low-context communication.
Rebecca works with United Technologies, a Chicago based company. She is talk of the town on the phone to Abhinav, the manager of one of United Technologies vendors for guest service outsourcing.
Rebecca:We re entirelyy need to beat out all of the guest service representatives trained on our unseasoned process in the next two weeks. Can you get this done?
Abhinav:That timeline is jolly aggressive. Do you deal its possible?
Rebecca:I think it go away require some creativity and hard work, entirely I think we can get it done with two or three days to spare
Abhinav:Ok.
Rebecca:Now that our business is settled, how is everything else?
Abhinav: each(prenominal)s well, although the heavy monsoons this year are causing a lot of delays getting around the city.
Two weeks later…
Abhinav:Weve pulled all of our resources and Im happy to say that 60% of the node service representatives are straightaway trained in the new process. The remaining 40% will complete the training in the next two weeks.
Rebecca:Only 60%?
I supposition we agreed that they all would be trained by now!
Abhinav:Yes . The monsoon is now over so the rest of the training should go quickly.
Rebecca:This training is critical to our results. Please get it done as soon as possible.
Abhinav:I am certain that it will be done in the next two weeks.
upbraiding…
Q1. Did Abhinav agree to the initial timeline requested by Rebecca?
Q2. What might Rebecca be thinking intimately Abhinav?
Q3. What might Abhinav be thinking about Rebecca?
Q4. How will this incident affect their future interactions?If you want to get a full essay, order it on our website: Orderessay
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